Yeelen Ba moves to pay-as-you-go
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Burkina Faso
In 2019, FRES made a strategic decision to migrate all customer data from Excel, where it had previously been stored, to PaygOps, a cloud-based customer resource management platform. PaygOps automatically records payments, allows for new customers to be added and enables better planning of customer after-care. The platform also helps to standardize processes and limit the risk of data errors and loss.